After Sales Process

RATIONAL SERVICE PARTNERS complete 80 % of orders

The unique RATIONAL SERVICE PARTNER concept has opened up completely new avenues. It offers a wide-ranging network of particularly well-qualified SERVICE PARTNERS. Priority is given to continual availability, short response times, highly qualified staff and availability of necessary spares.

Close collaboration has eliminated the performance gaps which normally exist between factory and partner customer services. RATIONAL compiles a partner profile for each SERVICE-PARTNER. This profile shows the areas of strength and weakness.

After working together to remedy any weaknesses the SERVICE PARTNER is certified. He is given exclusivity in contract award, a special logo and particularly intensive training. Direct access to all the relevant technical information and data in the RATIONAL Partner Network guarantees maximum up-to-dateness and speed.

Every RATIONAL SERVICE PARTNER is audited annually. Our potential for improvement is continuously identified and realised using international customer satisfaction surveys, coaching and benchmarking.