RATIONAL Service Partner.
Always there for you.
As a RATIONAL customer, you have access to a large and exceptionally dense network of competent Service Partner. A total of more than 1,200 certified RATIONAL Service Partner are working to serve your needs around the world. They complete 80% of service calls the same day you place them, and provide you additional services such as our 24/7 or Marine Services. We are continuously measuring and checking your satisfaction with RATIONAL service. Our innovative service concept has been awarded the cross-industry Service Management Prize.
Just call us: Tel. no.: 1800 810 161. Or check our database to find a Service Partner in your area.
Take advantage of the benefits RATIONAL Service Partner offer you:
- Operational safety and security every day
- Protection of your investment
- Measurably higher operational reliability
- Extended unit service life
- Predictable operating costs
Have your combi-steamer serviced by your dedicated Service Partner. He is trained on unit characteristics and equipped with specific service parts and tools. You benefit from high class service, at any time.
Have your VarioCookingCenter® serviced by a dedicated Service Partner. He is trained on unit characteristics and equipped with specific service parts and tools. You benefit from high class service, at any time.
24 hours a day - 7 days a week. No matter when you call, this Service Partner is available to support you around the clock. For your ease of mind.
Marine service: Your safe harbour.
Knowledge of specific requirements such as parts and access restrictions is essential. This Service Partner is trained and equipped for marine specific units. So you can rely on the best service for your requirements.
Optimal performance from day one, due to professional installation according to RATIONAL standards. This Service Partner offers transparent, fast and personalised installation solutions.
Service Maintenance Packages.
Tailor-made service solutions for maximum operational reliability, according to RATIONAL standards. For your individual offer, please contact your Service Partner.
Your expert on gas units.
This Service Partner is trained on RATIONAL gas equipment. He is equipped with specific tools and special service parts are held in stock.
Remote service via ConnectedCooking.
Remote service via ConnectedCooking offers an even faster and higher level of support. Service Partners also assist you with the connection to the latest network solution for professional kitchens. Let yourself be inspired on ConnectedCooking.com.
Pre-Installation Site Survey.
This professional preliminary check of the installation conditions avoids surprises on the day of installation. So the base for a smooth installation is set.
Cleaner and care product support.
Optimal cleaning and care of your units secures cleanliness, hygiene, brilliance and health. This Service Partner provides original cleaning products and supports you with cleaning and care instructions. So you can keep your investment at its best.
What services does your Service Partner provide?
We audit and train all of our RATIONAL Service Partner rigorously once per year.
This includes inspecting their measuring equipment, ensuring that they have a proper supply of spare parts, and providing in-depth training to all service staff.
Testing our units properly requires special measurement technology.
All of our RATIONAL Service Partner are equipped with the appropriate test equipment, which is also subject to regular inspections.
Our RATIONAL Service Partner use only original RATIONAL parts to service our appliances, and always have a sufficient quantity of these parts on hand.
Our broad network of RATIONAL Service Partner ensures that you’ll always have service when you need it. Just call us, and we’ll get you the help you need in no time.
Our most recent software updates are always available free of charge. That way, you’ll benefit from our cooking research specialists’ latest findings.
And your SelfCookingCenter® will always be on the cutting edge of technology.
RATIONAL service packages.
The perfect addition.
RATIONAL service packages are the perfect add-on if you:
- want to protect yourself against different risks
- would like to make your expenses calculable
- value maximum operational reliability and safety
Even the best products depend on regular inspections to ensure their long service life and operational safety. Regular maintenance preserves the value of your investment and ensures that your unit will deliver top-quality performance for many years to come.
We tailor each of our service packages to your needs, depending on the size of your appliance, how you use it, the type of energy it uses, and its hours of operation. Your RATIONAL Service Partner would be happy to provide you with an individual offer.
Our individual service packages for your special requirements.
|Inspections during extended working hours||-||-||✓|
|Exhaust gas measurements (for gas appliances)||✓||✓||✓|
|Replacement of defined wear parts||-||✓||✓|
|Replacement of all wear parts||-||-||✓|
|24-Hour reaction time||-||✓||✓|
|24/7 service hotline||-||-||✓|
|Services||Inspections during extended working hours|
|Services||Exhaust gas measurements (for gas appliances)|
|Services||Replacement of defined wear parts|
|Services||Replacement of all wear parts|
|Services||24-Hour reaction time|
|Services||24/7 service hotline|
Links to more information:
We would be delighted to answer any questions about our products and RATIONAL.1800 035 327 Callback service Contact us
If you have any application questions, you can call upon the experience of our RATIONAL master chefs 365 days a year.
VarioCookingCenter®1300 663 864
SelfCookingCenter® and CombiMaster® Plus1300 663 864 Contact us
Test our products free of charge.Your free test drive.