The massive pandemic-related disruptions to production and supply chains have been impacting the global economy for months now. RATIONAL is affected by this situation as well. And demand for our new iCombi and iVario is higher than ever before.
As a rule, we are known for delivering top-quality cooking systems tailored to customer specifications within 48 hours of receiving the order. That is why this situation is particularly painful for us. Plus, we know how important operational efficiency is to many of our customers – especially with the challenges posed by the pandemic.
Day after day, our employees make every effort to ensure that as many cooking systems as possible leave our production facility. And these efforts remained successful in 2021: we delivered a total of 80,000 cooking systems.
Despite all our efforts, however, we are unable to meet the massive customer demand in a timely manner.
We are aware that many customers will be dissatisfied as a result. We sincerely regret this. But it is in difficult times like these that reliable partnerships prove most valuable.
To us right now, reliability means being open and honest with our customers about the current situation.
We want to deliver, and we will - as soon as we can, as quickly as possible. At the moment, however, we cannot make any reliable predictions as to when the delays in our supply chains will end.
This makes it all the more important for us to remain in close communication with our customers. We are here for you.
Please contact Miguel Lamberti; m.lamberti@rational-online.com if you have any questions.