RATIONAL Service Partner.
Always there for you.
As a RATIONAL customer, a large competent and extremely dense network of RATIONAL Service Partners are available to you. More than 1,200 certified RATIONAL Service Partners are available to you worldwide. This means 80% of orders can be completed on the same day and you have access to additional services such as our 24/7 Service or the special service for the navy. Your satisfaction with our service is continuously verified and gauged. We have been awarded the cross-industry service management prize for our innovative service concept.
Simply call: tel.: (866) 891-3528 or look here to find a Service Partner near you.
Take advantage of the benefits RATIONAL Service Partner offer you:
- Operational safety and security every day
- Protection of your investment
- Measurably higher operational reliability
- Extended unit service life
- Predictable operating costs
No matter when you call.
24 hours a day - 7 days a week.
Our certified Service Partner marked with this symbol are available to assist you around the clock.
Service network - global availability.
Our extensive network of qualified RATIONAL Service Partner offers you support and processes your requests quickly.
We work together with our partners to improve this network continuously, so that we can always provide you the highest level of customer service.
The RATIONAL Service Network utilises the Automatic Identification System (AIS) to acquire real-time planning information and allow prompt on-board service.
Special parts for marine units.
- Voltage-specific service parts
- Global availability of service parts
- Recommended small parts can be stored on board
- We offer training courses for your on-board technicians so that you can take care of smaller problems yourself at sea
What services does your Service Partner provide?
We audit and train all of our RATIONAL Service Partner rigorously once per year.
This includes inspecting their measuring equipment, ensuring that they have a proper supply of spare parts, and providing in-depth training to all service staff.
Testing our units properly requires special measurement technology.
All of our RATIONAL Service Partner are equipped with the appropriate test equipment, which is also subject to regular inspections.
Our RATIONAL Service Partner use only original RATIONAL parts to service our appliances, and always have a sufficient quantity of these parts on hand.
Our broad network of RATIONAL Service Partner ensures that you’ll always have service when you need it. Just call us, and we’ll get you the help you need in no time.
Our most recent software updates are always available free of charge. That way, you’ll benefit from our cooking research specialists’ latest findings.
And your SelfCookingCenter® will always be on the cutting edge of technology.
|Inspections during extended working hours||-||-||✓|
|Exhaust gas measurements (for gas appliances)||✓||✓||✓|
|Replacement of defined wear parts||-||✓||✓|
|Replacement of all wear parts||-||-||✓|
|24-Hour reaction time||-||✓||✓|
|24/7 service hotline||-||-||✓|
|Services||Inspections during extended working hours|
|Services||Exhaust gas measurements (for gas appliances)|
|Services||Replacement of defined wear parts|
|Services||Replacement of all wear parts|
|Services||24-Hour reaction time|
|Services||24/7 service hotline|
Links to more information:
For additional information, please contact us at:(888) 320-7274 Callback service Contact us
If you have any application questions, you can call upon the experience of our RATIONAL master chefs 365 days a year.866-306-CHEF (2433) Contact us
You will find your RATIONAL dealer in its vicinity when you either type in your postal code or your city.
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Our professional and responsive network of RATIONAL Service Partners are here to support you. Find your local RATIONAL Service Partner:Contact us