We at RATIONAL Cooking Systems Pte. Ltd. (hereinafter “Rational”, "us", "we" or "our") are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore. This Personal Data Protection Statement (“Privacy Statement”) describes how we handle information we obtain when you access and use our services or communicate with us.
By submitting any personal data to us, you acknowledge that you have read this Privacy Statement and that you consent to us collecting, using and disclosing your personal data in accordance with the terms of this Privacy Statement. If you do not consent to the terms of this Privacy Statement, please be aware that we might not be able to render some of our services.
We reserve the right to update this Privacy Statement from time to time.
What is “Personal Data”?
“Personal Data” means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have access to. Personal data which you may provide to us include the following:
(a) Full name;
(b) NRIC, FIN (Foreign Identification Number) or passport number;
(c) Photograph or video image of an individual;
(d) Mobile telephone number;
(e) Personal email address; or
(f) Residential address.
What isn’t Personal Data?
Please note that “business contact information” is not covered by the PDPA and this Privacy Statement. “Business contact information” refers to an individual’s name, position name or title, company name, business telephone number, business address, business electronic mail address or business fax number and any other similar information about the individual, not provided by the individual solely for his/her personal purposes.
Information we collect
We may obtain information about you through our customer form.
By submitting your data to us, you warrant that all data is complete, accurate, true and correct. Failure to ensure that such data provided to us is complete, accurate, true and correct may result in inability on our part to provide you with our services.
If you provide Personal Data to us on behalf of another person, you warrant that you have obtained consent from that person to provide such Personal Data on their behalf, and you agree to indemnify and hold us harmless from any breach of such warranty.
For what purposes do we collect, use or disclose your Personal Data?
We provide various services, including providing software-updates, training-offers, communication on events (including trade shows), providing ideas on how to use our products (eg recipe ideas), and such other services as may be provided by us from time to time (“Services”).
We may collect, use or disclose your Personal Data when you use our Services for the following purposes:
(a) To provide you with our Services;
(b) To improve your experience while using our Services including providing customisations, features and advertising;
(c) To comply with legal and regulatory requirements;
(d) To respond to your queries, requests, feedback or complaints;
(e) To communicate with you for marketing, research, survey or promotional purposes;
(f) To inform or update you of other products or services available from Rational and/or its partners/affiliates, where you have consented to be contacted for such purposes;
(g) To update you on changes to our Services.
We will only collect and use your Personal Data with your consent or deemed consent or as otherwise permitted under the PDPA or other applicable laws and regulations, and for purposes, which you have consented to, or where we believe it is necessary to protect our legal rights. We may also use information about you in connection with legal claims, regulatory issues, audit function, merger, acquisition or funding.
Who do we share your Personal Data with?
We will not disclose and/or transfer your Personal Data without your consent. However, in the course of providing you with our Services, your Personal Data may be disclosed to the following third parties for the purposes listed above (which are non-exhaustive):
(a) our agents, contractors or service providers who have been engaged by us to provide services such as payment processing, data processing, marketing etc. and their respective service providers, business partners and agents;
(b) professional advisors engaged by us such as lawyers, auditors, advisors to help us perform statistical analysis;
(c) financial institutions, government authorities or law enforcement agencies or other entities as required under applicable law;
(d) any party to whom you authorise us to disclose your Personal Data; and
(e) any partner/ affiliate/ subsidiary of Rational.
We may also subcontract processing to, or share your Personal Data with third parties located in countries other than Singapore. You agree that we may transfer your Personal Data to our affiliates, subsidiaries and/or other third parties located outside of Singapore, as long as the Personal Data is handled in accordance with this Privacy Statement and all applicable laws. We will take all appropriate steps to ensure that any party in a country or territory outside Singapore to whom we transfer Personal Data is bound by legally enforceable obligations, to provide to the transferred Personal Data a standard of protection, which is comparable to the protection under the PDPA.
We may disclose and/or transfer your Personal Data to a third party only if:
(a) the disclosure or transfer is necessary for the provision of the Services, in connection with legal proceedings, advice or rights, or required by any law or regulation to which we are subject;
(b) if a contract (e.g. a data processing agreement or a similar transfer control mechanism) has been concluded between us and the relevant third party provides for safeguards at a similar protection as provided by this Privacy Statement or by applicable law (including the PDPA);
All such third parties to whom Personal Data is disclosed and/or transferred are required to:
(a) maintain the confidentiality of your Personal Data in accordance with applicable laws (including the PDPA) and our contract;
(b) use and process Personal Data only in accordance with our instructions and for purposes authorized by us; and
(c) take appropriate technical, physical and organizational security measures to protect the Personal Data.
We may collaborate with our affiliate/ partner/ subsidiary to organise joint marketing and promotional campaigns, which may require us to disclose your information to such third parties. You may be able to enjoy the promotion, offer or participate in the contest, only if you consent to disclosure of your Personal Information to our affiliate/ partner/ subsidiary.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction.
How do we manage, protect and store your Personal Data?
We have appointed a Data Protection Officer who oversees and ensures management of Personal Data in accordance with the PDPA. The contact details of our Data Protection Officer are listed below.
(a) Protection
We take breaches of privacy very seriously and will take all reasonable steps and employ appropriate security measures like rendering data anonymous or at least using pseudonyms to ensure that your Personal Data is securely stored and protected against unauthorised and illegal access, collection, use, disclosure, copying, modification, disposal or similar risks.
Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your Personal Data. Rational does not warrant or guarantee in any way that your Personal Data or communications will always remain private and/or safe. Rational hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.
(b) Accuracy and Correction
We endeavour to ensure that your Personal Data collected is accurate and complete if the Personal Data is likely to be used by us to make a decision that affects you or is likely to be disclosed by us to another organisation.
To help us maintain the accuracy of your Personal Data, if there is any change or update in your Personal Data, please update us accordingly. Alternatively, if you wish to correct any of your Personal Data which we have, please write to our Data Protection Officer at the contact details below, and we will correct or update your Personal Data as soon as reasonably practicable.
(c) Retention
We will only retain Personal Data for as long as the retention is required for (i) the purposes for which such Personal Data was collected and (ii) for legal and business purposes. Otherwise, we will exercise measures to ensure such Personal Data is disposed of or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or public.
What are your rights?
(a) Right to withdraw consent
You may withdraw your consent for the collection, use and disclosure of your Personal Data at any time by giving us reasonable notice. You may withdraw your consent by sending a written request by email or by post to our Data Protection Officer at the address below. Upon receiving your written request, we will inform you of the likely consequences of the withdrawal of your consent, and will cease to collect, use and disclose your Personal Data therefrom, unless otherwise permitted or required by the PDPA or any other applicable laws and regulations.
Please note that if you withdraw your consent to any or all use or disclosure of your Personal Data, depending on the nature of your request, we may not be able to offer or to provide to you our products or services or administer any contractual relationship in place.
(b) Right of access and correction
You may request for information regarding your Personal Data that is in our possession or under our control, as well as information about the ways in which your Personal Data has been or may have been disclosed by us within a year before the date of your request.
Who should you approach?
If you have any feedback or enquiries relating to your Personal Data or if you wish to know more about our data protection policies and practices, please contact us at the following:
Name: Neha Panesar
Email Address: n.panesar@rational-online.com
Postal Address:
RATIONAL Cooking Systems Pte Ltd
25 International Business Park
#02-15/17 German Centre
Singapore 609916
For more information about the PDPA, please visit http://www.pdpc.gov.sg.
This Privacy Statement shall be governed in all respects by the laws of Singapore.
This Privacy Statement was last updated on October 2020.