Ricky's first opened its doors over 50 years ago in Vancouver. They started as a pancake house that was famous for their buttermilk pancakes, value breakfast specials, and top-notch service. Since then, the brand has grown tremendously with over 85 locations and more locations to come.
As their brand grew, their team knew it was imperative to ensure that they were able to uphold the same consistent quality at each of their locations: “it is important that our customers have the same dining experience that they expect from our restaurants, regardless of what location they choose“, shares Andy, the Director of Opperations at Ricky's.
To achieve this consistency across their locations, Ricky's relies on innovative technologies, such as the `Ricky's Cookbook' which is a tablet with all the restaurant's recipes, with cooking instructions and photos programmed onto it. The kitchen staff can use this tool to quickly reference step-by-step instructions and photos of how the dish should be plated.
Andy shares that another major innovation that has helped them to maintain cooking consistency at their locations is the RATIONAL SelfCookingCenter®: “I am able to make all my own cooking programs, save them and use the exact same process at each location; then the kitchen staff simply pushes a button to get the same results.“