RATIONAL Service Partner.
Always there for you.
As a RATIONAL customer, you have access to a large and exceptionally dense network of competent Service Partner. A total of more than 1,200 certified RATIONAL Service Partner are working to serve your needs around the world. They complete 80% of service calls the same day you place them, and provide you additional services such as our 24/7 or Marine Services. We are continuously measuring and checking your satisfaction with RATIONAL service. Our innovative service concept has been awarded the cross-industry Service Management Prize.
Just call us: Tel. no.: +44 1582 748474. Or check our database to find a Service Partner in your area.
Take advantage of the benefits RATIONAL Service Partner offer you:
- Operational safety and security every day
- Protection of your investment
- Measurably higher operational reliability
- Extended unit service life
- Predictable operating costs
No matter when you call.
24 hours a day - 7 days a week.
Our certified Service Partner marked with this symbol are available to assist you around the clock.
Service network - global availability.
Our extensive network of qualified RATIONAL Service Partner offers you support and processes your requests quickly.
We work together with our partners to improve this network continuously, so that we can always provide you the highest level of customer service.
The RATIONAL Service Network utilises the Automatic Identification System (AIS) to acquire real-time planning information and allow prompt on-board service.
Special parts for marine units.
- Voltage-specific service parts
- Global availability of service parts
- Recommended small parts can be stored on board
- We offer training courses for your on-board technicians so that you can take care of smaller problems yourself at sea
What services does your Service Partner provide?
We audit and train all of our RATIONAL Service Partner rigorously once per year.
This includes inspecting their measuring equipment, ensuring that they have a proper supply of spare parts, and providing in-depth training to all service staff.
Testing our units properly requires special measurement technology.
All of our RATIONAL Service Partner are equipped with the appropriate test equipment, which is also subject to regular inspections.
Our RATIONAL Service Partner use only original RATIONAL parts to service our appliances, and always have a sufficient quantity of these parts on hand.
Our broad network of RATIONAL Service Partner ensures that you’ll always have service when you need it. Just call us, and we’ll get you the help you need in no time.
Our most recent software updates are always available free of charge. That way, you’ll benefit from our cooking research specialists’ latest findings.
And your SelfCookingCenter® will always be on the cutting edge of technology.
RATIONAL service packages.
The perfect addition.
RATIONAL service packages are the perfect add-on if you:
- want to protect yourself against different risks
- would like to make your expenses calculable
- value maximum operational reliability and safety
Even the best products depend on regular inspections to ensure their long service life and operational safety. Regular maintenance preserves the value of your investment and ensures that your unit will deliver top-quality performance for many years to come.
We tailor each of our service packages to your needs, depending on the size of your appliance, how you use it, the type of energy it uses, and its hours of operation. Your RATIONAL Service Partner would be happy to provide you with an individual offer.
Our individual service packages for your special requirements.
|Inspections during extended working hours||-||-||✓|
|Exhaust gas measurements (for gas appliances)||✓||✓||✓|
|Replacement of defined wear parts||-||✓||✓|
|Replacement of all wear parts||-||-||✓|
|24-Hour reaction time||-||✓||✓|
|24/7 service hotline||-||-||✓|
|Services||Inspections during extended working hours|
|Services||Exhaust gas measurements (for gas appliances)|
|Services||Replacement of defined wear parts|
|Services||Replacement of all wear parts|
|Services||24-Hour reaction time|
|Services||24/7 service hotline|
Links to more information:
We would be delighted to answer any questions about our products and RATIONAL.+44 1582 480388 Callback service Contact us
If you have any application questions, you can call upon the experience of our RATIONAL master chefs 365 days a year.+44 7743 389863 Contact us
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A dense service network of qualified RATIONAL Service Partners is available to you around the clock. Find your local RATIONAL Service Partner:Contact us