Fast. Competent. Reliable.
As a RATIONAL customer, you have access to an extensive and expert network of certified RATIONAL service partners. In total, there are more than 1,200 certified RATIONAL service partners working on your behalf worldwide (as at August 2026). Your satisfaction is important to us. We therefore regularly assess customer satisfaction following service visits (e.g. via a short survey) and use the results to improve quality.
Take advantage of the benefits offered by RATIONAL service partners:
Just call us: Tel. no.: 1800 810 161. Or check our database to find a Service Partner in your area.
RATIONAL service partners are regularly audited and trained by us once a year.
This includes checking the measuring equipment, ensuring a reliable supply of spare parts, and providing detailed training for all service staff.
Specialised measuring technology is required to ensure our equipment is tested correctly.
All RATIONAL service partners are equipped with the appropriate test equipment, which is also subject to regular testing.
Only original RATIONAL parts are used for servicing our units, and these are available in sufficient quantities from RATIONAL service partners.
Thanks to our extensive network of RATIONAL service partners, we can provide you with service when you need it. Simply give us a call and we will help you in no time at all.
Receive the latest software updates for your RATIONAL unit free of charge. These updates incorporate the latest findings from our cooking research and, depending on their content, can enhance the reliability of your cooking systems.
The updates can be installed automatically via ConnectedCooking or manually.
A useful addition.
The RATIONAL service packages are a useful addition if you:
Even with the very best product, longevity and operational reliability depend on regular inspections. Regular maintenance can support the value and performance of your equipment - depending on usage, environment and intervals.
Each package is adapted to your needs depending on the runtime hours and use of the unit, the unit size and energy type. Your RATIONAL Service Partner will provide you with a personalised offer.
| Services | Basic | Plus | Premium |
|---|---|---|---|
| Inspection | ✓ | ✓ | ✓ |
| Inspections during extended working hours | - | - | ✓ |
| Exhaust gas measurement (for gas units) | ✓ | ✓ | ✓ |
| Replacement of defined wear parts | - | ✓ | ✓ |
| Replacement of all wear parts | - | - | ✓ |
| Care instructions | - | ✓ | ✓ |
| 24-hour response time | - | ✓ | ✓ |
| 24/7 service hotline | - | - | ✓ |
| Repairs included | - | - | ✓ |