Always there for you.
As a RATIONAL customer, you have access to a large and exceptionally dense network of competent Service Partner. A total of more than 1,200 certified RATIONAL Service Partner are working to serve your needs around the world. They complete 80% of service calls the same day you place them, and provide you additional services such as our 24/7 or Marine Services. We are continuously measuring and checking your satisfaction with RATIONAL service. Our innovative service concept has been awarded the cross-industry Service Management Prize.
Take advantage of the benefits RATIONAL Service Partner offer you:
Simply call: tel.: +41 7172 79090 or look here to find a Service Partner near you.
24 hours a day - 7 days a week. No matter when you call, this Service Partner is available to support you around the clock. For your ease of mind.
Knowledge of specific requirements such as parts and access restrictions is essential. This Service Partner is trained and equipped for marine specific units. So you can rely on the best service for your requirements.
Optimal performance from day one, due to professional installation according to RATIONAL standards. This Service Partner offers transparent, fast and personalised installation solutions.
Tailor-made service solutions for maximum operational reliability, according to RATIONAL standards. For your individual offer, please contact your Service Partner.
This Service Partner is trained on RATIONAL gas equipment. He is equipped with specific tools and special service parts are held in stock.
Remote service via ConnectedCooking offers an even faster and higher level of support. Service Partners also assist you with the connection to the latest network solution for professional kitchens. Let yourself be inspired on ConnectedCooking.com.
We audit and train all of our RATIONAL Service Partner rigorously once per year.
This includes inspecting their measuring equipment, ensuring that they have a proper supply of spare parts, and providing in-depth training to all service staff.
Testing our units properly requires special measurement technology.
All of our RATIONAL Service Partner are equipped with the appropriate test equipment, which is also subject to regular inspections.
Our RATIONAL Service Partner use only original RATIONAL parts to service our appliances, and always have a sufficient quantity of these parts on hand.
Our broad network of RATIONAL Service Partner ensures that you’ll always have service when you need it. Just call us, and we’ll get you the help you need in no time.
Our most recent software updates are always available free of charge. That way, you’ll benefit from our cooking research specialists’ latest findings.
And your iCombi Pro will always be on the cutting edge of technology.
| Services | Basic | Plus | Premium |
|---|---|---|---|
| Inspections | ✓ | ✓ | ✓ |
| Inspections during extended working hours | - | - | ✓ |
| Exhaust gas measurements (for gas appliances) | ✓ | ✓ | ✓ |
| Replacement of defined wear parts | - | ✓ | ✓ |
| Replacement of all wear parts | - | - | ✓ |
| Care instructions | - | ✓ | ✓ |
| 24-Hour reaction time | - | ✓ | ✓ |
| 24/7 service hotline | - | - | ✓ |
| Repairs included | - | - | ✓ |
| Services | Inspections |
| Basic | ✓ |
| Plus | ✓ |
| Premium | ✓ |
| Services | Inspections during extended working hours |
| Basic | - |
| Plus | - |
| Premium | ✓ |
| Services | Exhaust gas measurements (for gas appliances) |
| Basic | ✓ |
| Plus | ✓ |
| Premium | ✓ |
| Services | Replacement of defined wear parts |
| Basic | - |
| Plus | ✓ |
| Premium | ✓ |
| Services | Replacement of all wear parts |
| Basic | - |
| Plus | - |
| Premium | ✓ |
| Services | Care instructions |
| Basic | - |
| Plus | ✓ |
| Premium | ✓ |
| Services | 24-Hour reaction time |
| Basic | - |
| Plus | ✓ |
| Premium | ✓ |
| Services | 24/7 service hotline |
| Basic | - |
| Plus | - |
| Premium | ✓ |
| Services | Repairs included |
| Basic | - |
| Plus | - |
| Premium | ✓ |