Pho Queue. Brisbane, Australia

“RATIONAL has revolutionised how we operate – one SelfCookingCenter® has turned into a family of RATIONAL products.“ - Leighton Rossi, Chef/Owner Pho Queue

Vietnamese cuisine like no other.

The Urban Dictionary defines Pho Queue as “The line or queue formed outside of a Vietnamese restaurant in anticipation of its noodle soup, also known as Pho”. And that's exactly what you see when you walk past the recently opened Pho Queue at Brisbane's Annerley.

The sister store to Cafe O-Mai and Red Lotus, Pho Queue is Brisbane's only dedicated Vietnamese soup kitchen, where customers build their own bowl of Pho based off five different broth variants.

In addition to Pho, Pho Queue is also renowned for their Bánh Mì, traditional Vietnamese baguettes, which are produced in house.

“RATIONAL is a must in any kitchen. It is a workhorse which hasn't broken down on us even with constant usage all day and night“

Leighton Rossi, Chef/Owner Pho Queue.

The RATIONAL solution.

Just like many foodservice establishments, speed and consistency and high staff turnover are the major challenges faced by the team at Pho Queue. “We rely on the RATIONAL units to deliver repeatable and consistent products day in and day out” says Leighton Rossi. Almost every dish available at Pho Queue is cooked and prepared utilising either the SelfCookingCenter® or VarioCookingCenter®.

“We use the preset Bread process on the SelfCookingCenter® for our Bánh Mì and it delivers outstanding results” says Leighton Rossi. “Whoever came up with this process did a fantastic job. It works perfectly” he adds.

The VarioCookingCenter® is used for their Pho broths and has reduced cooking times significantly. The ever common issue of staff costs and turnover is another challenge faced by the team. The ease of use and preset processes with the RATIONAL units means no matter who is cooking on the day, the products will always come out consistent. “At the end of the day, it all comes down to cost and with RATIONAL we are able to save in labour cost and in the speed at which products are delivered to customers in a fast paced environment where minutes count” says Leighton Rossi.

Customer benefit:
  • Efficient CareControl:
    automatic cleaning and descaling – even overnight “This is my favourite feature as it makes the oven like new each morning I come to work”.
  • Overnight cooking of roast meats
  • Cooking live demonstrations
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