“Having two units helps us be more flexible and increase the speed of serving for banquets. Being able to stack them allows us to keep the overall footprint smaller,” Couzelis says.
They use the RATIONAL to cook about half their menu offerings, like steak, braised short ribs, salmon, halibut and lobster. For banquets, food is prepared and plated in advance, chilled on mobile racks, and re-thermed using RATIONAL Finishing® to regenerate food without any drying or flavor transfer. “This allows us to get consistent results no matter how many plates we have,” Couzelis said.
When COVID curtailed dining and events, they created a “Chef to Go” offering for members: ready-to-eat comfort food dinners like ribs or fried chicken, with touchless curbside pickup.
Through it all, the RATIONAL’s enduring consistency helps prevent errors and reduce stress in the kitchen.
“The customer aftercare has been incredible,” he added. “The speed that RATIONAL gets back to us when we have questions is wonderful. This is so important when you change a kitchen that has been doing things a certain way for so long. RATIONAL really helped us to adapt in a way that made our kitchen more productive."