- Operational safety and security every day
- Protection of your investment
- Measurably higher operational reliability
- Extended unit service life
- Predictable operating costs
Simply call: tel.: 855-701-5777 or look here to find a Service Partner near you.
RATIONAL Service Partner.
Always there for you.
As a RATIONAL customer, a large competent and extremely dense network of RATIONAL Service Partners are available to you. More than 1,200 certified RATIONAL Service Partners are available to you worldwide. This means 80% of orders can be completed on the same day and you have access to additional services such as our 24/7 Service or the special service for the navy. Your satisfaction with our service is continuously verified and gauged. We have been awarded the cross-industry service management prize for our innovative service concept.
Take advantage of the benefits RATIONAL Service Partner offer you:
What services does your Service Partner provide?
Certified knowledge of RATIONAL products.
We audit and train all of our RATIONAL Service Partner rigorously every 18 months.
This includes inspecting their measuring equipment, ensuring that they have a proper supply of spare parts, and providing in-depth training to all service staff.“
High-quality basic technical and testing equipment.
Testing our units properly requires special measurement technology.
All of our RATIONAL Service Partners are equipped with the appropriate test equipment, which is also subject to regular inspections.
Service using only original RATIONAL parts.
Our RATIONAL Service Partners use only original RATIONAL parts to service our cooking systems, and always have a sufficient quantity of these parts on hand.
Short response times thanks to a comprehensive service network.
Our broad network of RATIONAL Service Partners ensures that you’ll always have service when you need it. Just call us, and we’ll get you the help you need in no time.
Free software updates for RATIONAL units.
Our most recent software updates are always available free of charge. That way, you’ll benefit from our cooking research specialists’ latest findings. Now, your iCombi Pro and iVario Pro will always be on the cutting edge of technology.
Our individual service packages for your special requirements.
| Services | Basic | Plus | Premium |
|---|---|---|---|
| Inspections | ✓ | ✓ | ✓ |
| Inspections during extended working hours | - | - | ✓ |
| Exhaust gas measurements (for gas appliances) | ✓ | ✓ | ✓ |
| Replacement of defined wear parts | - | ✓ | ✓ |
| Replacement of all wear parts | - | - | ✓ |
| Care instructions | - | ✓ | ✓ |
| 24-Hour reaction time | - | ✓ | ✓ |
| 24/7 service hotline | - | - | ✓ |
| Repairs included | - | - | ✓ |