We also offer you the option of chatting with us using a WhatsApp button if you have any questions or concerns. The service provider is WhatsApp Inc. a company of Meta Platforms Inc. WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is the controller for the European area (hereinafter "WhatsApp").
Through WhatsApp Chat, we may collect information about which users interact with our WhatsApp Chat service and when, and import personal data such as your name or username and phone number from your account. We also store the content of your conversations via the chat services as well as the data you provide (your e-mail address, your name and your telephone number, if applicable) in order to answer your questions and process your request.
We would like to point out to users that WhatsApp, as a platform provider, can find out that and when users communicate with our chat services as well as collect technical information about the device used by the users and, depending on the settings of their device, also location information (known as metadata) for the purpose of optimising the respective services and for security purposes. Likewise, metadata of the communication via the chat service could be used by WhatsApp for marketing purposes in accordance with their regulations, to which we refer for further information. If you already have a WhatsApp account, WhatsApp will process your data as soon as you click our chat button. We have no influence on the data processing by WhatsApp, as WhatsApp alone determines the processing. Therefore, please note that the data you submit for this service may be available to WhatsApp and is subject to its privacy policy. We therefore recommend that you review your privacy settings and read WhatsApp’s Privacy Policy ( https://www.whatsapp.com/legal/privacy-policy-eea#ea2SG9qUySboIlMvL ) for more detailed information about how your personal data is used when using the service. You can find more information on WhatsApp data processing in their privacy policy.
As a customer, you can initiate contact with us yourself using the WhatsApp button. We set up the WhatsApp chat service on the basis of our legitimate interests pursuant to Article 6(1)(f) GDPR to answer your questions, investigate your concerns and achieve an optimisation of customer communication and customer service. If we use the WhatsApp chat service to answer user enquiries about our services or our company, this may be used for contractual and pre-contractual communication in accordance with Article 6 (1)(b) GDPR.
In cases where you have given us your consent, you can revoke it at any time without stating reasons for the future or object to the processing of your data within the framework of our chat services.
Your data that we have received in the course of our contact will be deleted as soon as it is no longer required to achieve the purpose for which it was collected, your request has been fully processed and no further communication with you is necessary or desired by you.
If you have sent us a message via social media, you also have the option of deleting your data/chat history yourself after your request has been processed.
It cannot be ruled out that WhatsApp Inc. in the USA also receives personal data. According to the European Court of Justice, there is a lower level of data protection there, which entails risks for data transfer to the USA. WhatsApp has therefore concluded the EU standard contractual clauses to safeguard data transfer. Further information on this can be found in WhatsApp’s privacy policy ( https://www.whatsapp.com/legal/#privacy-policy ).
Contact via WhatsApp Chat is voluntary. Alternatively, you can contact us via our contact form or by e-mail.