Boustan Quebec and Ontario, Canada.

If the benefits ended there, it would have been a big improvement over what they had before, but Saad soon realized there was yet another major advantage to using the RATIONAL.

“It actually conserves the juices within the food, which gives you a much better product than you’d be able to do on a normal grill or oven,” said Saad. “The rice is much fluffier, and with the potatoes you feel like you’re having a mashed potato within a fried potato. It adds flavor and it adds a different quality to our product than we could have ever had with any other system.”

With the new equipment also came the freedom to explore, providing new ways for the company to distinguish its unique brand. “There are two to three products that we’re working on that I could only do thanks to the RATIONAL.”

World-class product meets world-class support

Any piece of equipment is impressive in the showroom. The real test comes when it’s in your kitchen and you need support. For Saad, that’s where the RATIONAL really began to shine.

“I cannot say enough about the team at RATIONAL. Since we got the first unit, they’ve been so helpful.” Even when their new menu experiments led to a lot of back and forth, says Saad, RATIONAL was there offering guidance and support. “They’ve been so patient with us and so helpful on every measure that I cannot say enough.”