- Operational safety and security every day
- Protection of your investment
- Measurably higher operational reliability
- Extended unit service life
- Predictable operating costs
Simply call: tel.: 855-701-5777 or look here to find a Service Partner near you.
RATIONAL Service Partner.
Always there for you.
As a RATIONAL customer, a large competent and extremely dense network of RATIONAL Service Partners are available to you. More than 1,200 certified RATIONAL Service Partners are available to you worldwide. This means 80% of orders can be completed on the same day and you have access to additional services such as our 24/7 Service or the special service for the navy. Your satisfaction with our service is continuously verified and gauged. We have been awarded the cross-industry service management prize for our innovative service concept.
Enjoy the benefits of working with RATIONAL service partners:
What services does your Service Partner offer you?
Certified knowledge of RATIONAL products.
We audit and train our RATIONAL Service Partners at regular one-year intervals.
This includes checking measuring equipment, ensuring an ample supply of spare parts and putting all service employees through detailed training.
High-quality basic technical equipment and testing equipment.
Testing our cooking systems properly requires special measurement technology.
All RATIONAL Service Partners are equipped with the appropriate test equipment, which is also subject to regular testing.
Service using only original RATIONAL parts.
All service on our cooking systems is performed using original RATIONAL parts, which RATIONAL Service Partners have on hand in ample supply.
Fast response times thanks to extensive service network.
Service when you need it thanks to our extensive network of RATIONAL Service Partners. Just call and we’ll help you in no time.
Free updates for your RATIONAL cooking systems.
Get the latest software updates for your RATIONAL cooking system free of charge. These updates incorporate the latest findings from our cooking research; depending on the content, they may also increase the safety of your cooking systems.
Updates can be installed automatically via ConnectedCooking or manually.
Our individual service packages for your specific requirements.
| Services | Basic | Plus | Premium |
|---|---|---|---|
| Inspection | ✓ | ✓ | ✓ |
| Inspection during extended working hours | - | - | ✓ |
| Flue gas measurement (for gas units) | ✓ | ✓ | ✓ |
| Replacement of specified wear parts | - | ✓ | ✓ |
| Replacement of all wear parts | - | - | ✓ |
| Care orientation | - | ✓ | ✓ |
| 24 hour response time | - | ✓ | ✓ |
| 24/7 service hotline | - | - | ✓ |
| Repairs included | - | - | ✓ |