News – 2024-08-26
RATIONAL, the global market leader in hot food preparation, has revamped its technical service platform to better meet the needs of its partners. The Digital Service Manager Core will replace the previous service area in the ConnectedCooking networking platform from 15 July. With the new digital tool, technicians can always keep an eye on their customers’ cooking systems via PC, tablet or smartphone, and respond more quickly and efficiently in the event of a fault thanks to automatic fault notifications, analysis and remote access. This optimises work for the technician and reduces downtime for the customer.
"Technical Service plays a central role in providing customers with a cooking system that functions smoothly at all times," says Hans-Werner Albrecht, Managing Director of RATIONAL Technical Service. "It is therefore important to provide our partners with the best possible support in their daily work." That is why RATIONAL has revamped its technical service platform with innovations that are tailored to the needs of technicians: In addition to all the previous features - such as automatic fault notifications and remote access to the cooking system - they benefit from a new design with a clear and intuitive structure. It is now also possible to send the customer an invitation to network. Both make the digital service tool even better and easier to use.
"We are convinced that digitalisation has great potential to make day-to-day work more efficient and to counteract the shortage of skilled workers," says Albrecht, explaining how this works in practice with the help of the Digital Service Manager: "In the event of a fault, the Service Partner is automatically notified and can prioritise his tasks using an alert list. For remote troubleshooting, they can download service data, view analyses, and connect to the cooking system remotely. If a site visit is necessary, the technician will be well prepared thanks to the previous fault analysis and can ideally solve the problem on the first visit. Finally, he records the work carried out in the digital service check book and has an immediate overview of the repairs carried out and components replaced the next time." All this ensures greater transparency, efficiency, and customer satisfaction as the customer benefits from fast repairs and minimal downtime.
The transition from the previous ConnectedCooking service area to the Digital Service Manager Core will take place automatically on 15 July. "We are delighted to be able to provide even better support to our partners and therefore to our joint customers in the future," says Albrecht. For more information, go to rational-online.com.