As a RATIONAL customer, a large competent and extremely dense network of RATIONAL Service Partners are available to you. More than 1,200 certified RATIONAL Service Partners are available to you worldwide. This means 80% of orders can be completed on the same day and you have access to additional services such as our 24/7 Service or the special service for the navy. Your satisfaction with our service is continuously verified and gauged. We have been awarded the cross-industry service management prize for our innovative service concept.
Simply call: tel.: (866) 891-3528 or look here to find a Service Partner near you.
Take advantage of the benefits RATIONAL Service Partner offer you:
- Operational safety and security every day
- Protection of your investment
- Measurably higher operational reliability
- Extended unit service life
- Predictable operating costs
24/7 service.
24 hours a day - 7 days a week. No matter when you call, this Service Partner is available to support you around the clock. For your ease of mind.
Marine service: Your safe harbor.
Knowledge of specific requirements such as parts and access restrictions is essential. This Service Partner is trained and equipped for marine specific units. So you can rely on the best service for your requirements.
Certified installation.
Optimal performance from day of installation with Certified Installation. RATIONAL Service Partners offer transparent, fast and personalized installation solutions.
Service Maintenance Packages.
Tailor-made service solutions for maximum operational reliability, according to RATIONAL standards. For your individual offer, please contact your Service Partner.
Remote service via ConnectedCooking.
Remote service via ConnectedCooking offers an even faster and higher level of support. Service Partners also assists you with the connection to the latest network solution for professional kitchens. Let yourself be inspired on ConnectedCooking.com.
Pre-Installation Site Survey.
This professional preliminary check of the installation conditions ensures site readiness and provides a seemless installation.
Cleaner and care product support.
Optimal cleaning and care of your units secures cleanliness, hygiene, brilliance and health. This Service Partner provides original cleaning products and supports you with cleaning and care instructions. So you can keep your investment at its best.
What services does your Service Partner provide?
We audit and train all of our RATIONAL Service Partner rigorously once per year.
This includes inspecting their measuring equipment, ensuring that they have a proper supply of spare parts, and providing in-depth training to all service staff.
Testing our units properly requires special measurement technology.
All of our RATIONAL Service Partner are equipped with the appropriate test equipment, which is also subject to regular inspections.
Our RATIONAL Service Partner use only original RATIONAL parts to service our appliances, and always have a sufficient quantity of these parts on hand.
Our broad network of RATIONAL Service Partner ensures that you’ll always have service when you need it. Just call us, and we’ll get you the help you need in no time.
Our most recent software updates are always available free of charge. That way, you’ll benefit from our cooking research specialists’ latest findings.
And your SelfCookingCenter® will always be on the cutting edge of technology.
Links to more information:
Contact
For additional information, please contact us at:
(888) 320-7274 Callback service Contact us
ChefLine
If you have any application questions, you can call upon the experience of our RATIONAL master chefs 365 days a year.
866-306-CHEF (2433) Contact us
You will find your RATIONAL dealer in its vicinity when you either type in your postal code or your city.
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Service
Our professional and responsive network of RATIONAL Service Partners are here to support you. Find your local RATIONAL Service Partner:
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