Fast. Competent. Reliable.
As a RATIONAL customer, you have access to a large, competent network of certified RATIONAL Service Partners. In total, more than 1,200 certified RATIONAL Service Partners are working for you worldwide (as of 08/2026). Your satisfaction is important to us. That's why we regularly track customer satisfaction after service visits (e.g. via a short survey) and use those results to improve quality.
Enjoy the benefits of working with RATIONAL service partners:
Find a Service Partner near you in our database.
We audit and train our RATIONAL Service Partners at regular one-year intervals.
This includes checking measuring equipment, ensuring an ample supply of spare parts and putting all service employees through detailed training.
Testing our cooking systems properly requires special measurement technology.
All RATIONAL Service Partners are equipped with the appropriate test equipment, which is also subject to regular testing.
All service on our cooking systems is performed using original RATIONAL parts, which RATIONAL Service Partners have on hand in ample supply.
Service when you need it thanks to our extensive network of RATIONAL Service Partners. Just call and we’ll help you in no time.
Get the latest software updates for your RATIONAL cooking system free of charge. These updates incorporate the latest findings from our cooking research; depending on the content, they may also increase the safety of your cooking systems.
Updates can be installed automatically via ConnectedCooking or manually.