A fault in the cooking system must be fixed as soon as possible. Or even better: the fault is prevented. Digital Service Management makes both possible. It keeps you and your RATIONAL service partner informed of the maintenance status. It also means fewer and faster service calls.
Minimize system downtime.
You and your service technician can see the maintenance status of the cooking system at all times. Automatically receive a push notification in the event of an error and act quickly. This minimizes system downtime and creates reliability.
Extend the life of your equipment.
View maintenance status online, detect wear in time, and respond correctly with AI-generated recommendations. This ensures a long service life for the individual system components. And, therefore, of the entire cooking system.
Save time and money.
With predictive maintenance, wear and tear can be detected in good time, saving energy costs. And in the event of a fault, automatic error notifications and remote access get your cooking system back up and running in no time – saving you time.
Digital Service Management has two parts:
React in good time and prevent system failures.
Keep an eye on everything, detect wear and prevent breakdowns. The Digital Service Report is available to help you keep track. And to help your service technician plan maintenance together with you – tailored to your individual use and your cooking system.
This is included in the Digital Service Report.
Get quick remote assistance in the event of an error.
What if the cooking system fails? Then your service technician can fix the problem quickly, ideally remotely.
1. Automatic push notification to you and your service partner in the event of an error
2. Repairs can be carried out quickly and remotely by technicians
3. The technician records the work carried out and the components replaced in the digital service booklet.