With Digital Service Manager Core, RATIONAL offers a new platform for its Service Partners and Service Agents.

RATIONAL, the global market leader in hot food preparation, has revamped its technical service platform to better meet the needs of its partners. The Digital Service Manager Core will replace the previous service area in the ConnectedCooking networking platform from July 15, 2024. With the new digital tool, technicians can always keep an eye on their customers’ cooking systems via PC, tablet or smartphone, and respond more quickly and efficiently in the event of a fault thanks to automatic fault notifications, analysis and remote access. This optimises work for the technician and reduces downtime for the customer.